Thank you for shopping at Nikitty! If you are not entirely satisfied with your purchase, we are here to help. We accept returns and offer refunds based on the policies outlined below.
Return Window
Purchases made at Nikitty are eligible for a refund back to the original form of payment within 30 days of receiving the item. Do not return the item until the return is approved by Nikitty. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
- A photo of the item as part of your request for a return.
Non-Returnable Items
Some types of items cannot be returned. These include:
- Sale or Clearance Items
- Digital Downloads
- Personalized Items
- Custom items
- Gift Cards
Return Postage Cost
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
How to Initiate a Return?
To initiate a return, have your order number ready and use any of the options listed below:
- Email us at contact@nikitty.com with the order number, a photo of the product with the issue and a brief description of the reason for the return.
- Complete the Contact us form with the order number and a brief description of the reason for the return. You will need to send us an email of item before the return can be approved.
- You can call us at 631-772-9096 during business hours. Please have the order number ready.
Any items marked final sale, digital downloads, personalized items, custom items, and gift cards are not eligible for returns.
Finalizing Returns
After we receive your request for a return, it will take our team 48 hours to inspect it. We will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Your payment provider may take up to 2 weeks to post the refund. If you are still not seeing the refund after three weeks have passed, please contact us to assist you.
Damaged or Wrong Items
If you receive a damaged product or the wrong item, please contact us immediately at contact@nikitty.com so we can evaluate the issue and make it right.